Guiding and way finding
Although our experienced guides are very skilled at finding their way around, there is always something new to learn as our hospitals continue to evolve. There’s far more to the role than way-finding, though. The reassuring sight of a friendly, helpful person ready to help as people enter the hospital can help calm anxious patients and even change the whole hospital experience for them.
Many of our guides are able to assist wheelchair users and this is a very valuable service as many of our corridors are very long! You will be based at main reception, outpatients or the Addenbrooke’s Treatment Centre (ATC) entrance and we’re looking for people who are willing to move to different areas depending on demand on the day. We’re looking for people who are friendly, cheerful, accommodating and resilient.
In 2023 CUH Trust introduced a wayfinding app ‘CUH Directions’, to help patients and visitors to use their mobile devices to navigate around the hospital. Our guides are there to help patients and visitors to download and use the app.
Times: Flexible, usually a 3-4 hour slot, between the hours of 08:00 and 16:00
Uniform: Red volunteer polo shirt with red gilet or red fleece
